Privacy Policy

Effective Date: Sep 20, 2025

This Privacy Policy outlines how HeyMates (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with our website https://www.heymates.io (the “Site”), services, or contact our team.

Your privacy is important to us, and we are committed to safeguarding the personal data you provide. By using our Site, you agree to the terms of this Privacy Policy.


1. Information We Collect

a. Information You Provide Voluntarily

We collect personal information that you provide when you:

  • Fill out contact forms
  • Subscribe to newsletters
  • Request product demos
  • Apply for partnership or job opportunities
  • Communicate with us via email or phone

Types of data collected:

  • Full name
  • Email address
  • Company name and industry
  • Phone number
  • Role/title
  • Any additional details you include in open-form fields

b. Information We Collect Automatically

When you visit our Site, we may collect the following automatically through cookies, web beacons, log files, and similar technologies:

  • IP address
  • Browser type and version
  • Operating system
  • Geographic location
  • Device identifiers
  • Referring URLs
  • Pages viewed and time spent
  • Clickstream data

c. Information from Third Parties

We may receive personal data about you from:

  • Social media platforms (e.g., LinkedIn, if you contact us via social login)
  • CRM or marketing platforms when you opt into our content through lead generation campaigns
  • Publicly available databases

d. SMS Communications

When you register for HeyMates, you may be asked to provide your phone number to receive a one-time passcode for authentication purposes. By opting in, you consent to receive SMS messages from HeyMates. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by contacting support.

2. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent: When you voluntarily provide data (e.g., signing up for newsletters).
  • Contractual necessity: To provide demo requests or respond to inquiries.
  • Legitimate interests: For website analytics, security, marketing, and business optimization.
  • Legal obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • To respond to inquiries and demo requests
  • To send newsletters, updates, or marketing communications (if consented)
  • To improve our Site functionality, user experience, and performance
  • To analyze traffic, trends, and user behavior on the Site
  • To enforce our Terms and Conditions and protect our legal rights
  • To detect, prevent, and address technical issues or security breaches

4. Sharing and Disclosure of Information

We do not sell your personal data. We only share data with:

  • Service Providers: Such as web hosting, CRM, analytics, email marketing, and cloud storage providers under strict confidentiality agreements.
  • Legal Authorities: If required by law or in response to valid legal processes (e.g., subpoenas).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer user data as part of that transaction, provided the receiving party agrees to uphold similar privacy commitments.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session information
  • Understand user preferences
  • Conduct marketing attribution and campaign tracking
  • Improve site performance

You can manage cookie preferences through your browser settings or third-party tools such as Cookiebot, OneTrust, or Do Not Track features.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and accounting obligations.

When data is no longer required, it is securely deleted or anonymized.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place when required by law to protect your data across borders.

8. Your Rights and Choices

Depending on your jurisdiction, you have the following rights:

If you are in the EEA or UK:

  • Right to access, correct, or delete personal data
  • Right to data portability
  • Right to restrict or object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a data protection authority

If you are a California resident (CCPA):

  • Right to know what personal information is collected and how it is used
  • Right to request deletion
  • Right to opt out of the sale of personal data (we do not sell your data)
  • Right to non-discrimination for exercising privacy rights

To exercise your rights, please contact us at: business@heymates.io

9. Security of Your Information

We take appropriate technical and organizational measures to secure your information:

  • HTTPS/SSL encryption for all Site traffic
  • Role-based access controls and authentication
  • Secure cloud storage and backup systems
  • Routine security reviews and incident response protocols
  • However, no data transmission or storage system can be guaranteed 100% secure. You use the Site at your own risk.

10. Third-Party Links

Our Site may link to third-party websites or platforms. This Privacy Policy does not apply to those sites, and we recommend reviewing their privacy practices independently.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will update the “Effective Date” at the top and notify you via prominent notice or direct email if required by law.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you may contact us at:

HeyMates

Email: business@heymates.io